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FAQ2018-11-09T17:37:54+12:00
What does phew! mean?2017-10-23T09:36:05+12:00

We want to hear you say phew! as much as possible.

  • phew! That was easy.
  • phew! Thank goodness.
  • phew! That was close.
  • phew! We escaped that one.
  • phew! We don’t have to worry.
  • phew! That’s better.

phew! is about making robust security and privacy accessible, understandable and affordable to all New Zealand businesses.  Let’s hear you say phew!

Do you provide services or just advice?2017-10-20T18:13:50+12:00

We provide full-service security solutions.  That starts with assessment, analysis, advice and reporting, but it extends to the full breadth of security-as-a-service.  We provide managed firewalls that can sit at the border of your existing main and branch office networks, including dynamic resilient remote connectivity that works across your various types of wired circuits and wireless/mobile uplinks.  We will also happily take feeds from your existing firewalls and other systems to provide independent SOC and SIEM services, including 24x7 monitoring, alerting and response.  We also provide web policy control, email policy, spam and phishing control, endpoint and mobile device management.  On top of this we perform exhaustive penetration testing as well as PCI-DSS and ISO 27001 readiness and auditing.  That and much more.  In short we can take care of all of security management, as a clear and comprehensive service.

Can we call phew! when we have a problem?2017-10-20T18:14:01+12:00

Yes.  You don’t have to be an existing customer to call phew! for help.  We will always do everything we can to advise and correct your situation.  We want to hear you say phew!

Do we have to choose a menu package?2017-10-23T09:31:21+12:00

No.  We aim to provide clarity and predictability, so we offer menu pricing to give a clear idea of the way services are normally combined, and a clear indication of value.  Many businesses have similar gaps and requirements.  However, if your business has particular needs, or a different mix of requirements, we like to discuss those and come up with a customisation that work best for you.

Can’t we just hire someone to do security?2017-10-23T09:33:26+12:00

You might be lucky, by all means give it a go.  Security is a specialist area requiring considerable experience as well as training and certifications.  Those certifications are a good measure of expertise – the good ones generally require at least 5 years of practical industry experience as well as 1-2 years of study.  Most security specialists do come from a technical background, but effective security requires a robust understanding of business, since good security is not just about technology.  This is a doubly rare mix, and relatively difficult and expensive to hire for.  This is an area where it makes sense to access the expertise and skills you require as a high-quality service, at predictable cost value.  We encourage you to weigh up the cost of retaining a full-time security resource, or even relying on your IT guys to own business security, when considering the cost-value proposition of the services phew! can provide.

Can’t our IT guys do this?2017-10-23T09:33:56+12:00

Perhaps.  Security and privacy have a relationship with IT.  “IT” is a broad area and it is getting wider.  That is, almost everything we touch these days is a type of technology, so IT has to be responsible for a lot.  Security is really a specialist area that shouldn’t be rolled up into “IT”.  It sits above technology, between the business, the decisions it makes, the policies it has in place, and the systems it uses.  More than anything, security is complex and rapidly changing.  We believe it is increasingly unrealistic to expect “IT” or your telco provider to do a great job of keeping on top of your business’s security and privacy responsibilities.  That’s why it is increasingly common for security to be managed or owned by a “C” level executive – separate from the CIO and CTO and reporting directly to the CEO and board of directors.  Similarly, boards increasingly have a security-aware director who may or may not have a technology background.  What these things have in common is the recognition that security should be a priority, it is a specialist area, and it isn’t something that IT generalists should be expected to be experts at.  But not every business has a realistic opportunity to find, hire and retain experienced, dedicated security staff.  It is one of the most scarce skill areas and requires considerable experience, training and study.  That’s our main motivation for offering enterprise-level security and privacy skills and services to all New Zealand businesses, as a clearly-defined service.

Does that latest headline affect us?2017-10-20T18:14:48+12:00

It might.  Give us a call and we’ll talk it through with you.  Whether or not you are already a customer, we’d be pleased to discuss that latest scary headline and give you our take on whether or how it might affect you.  We want Kiwi businesses, and their customers’ private information, to be safe so we love to share the knowledge when you have a question.

Whose security products do you use?2017-10-23T09:36:21+12:00

We partner with the best of breed security product providers that are relevant to all New Zealand businesses.  We mention these on our Partners page, but we strive to be an independent security solution provider, not an advocate of a single brand for all circumstances.  We believe this best reflects the interests of our clients, and our intention to provide independent, credible and robust advice and solutions to our customers.  We partner with vendors whose products we like, endorse, have long experience with, and use for our own purposes (we dog-food everything we use for our customer solutions).  There is some cross-over between our partner products, and we select the ones, or the combinations, that really make sense, both technically and economically.  When we provide a vendor-based solution we own that solution and provide it as a fully-managed service.  Our pricing reflects service packages and outcomes – not hardware and licenses. If a particular solution isn’t working well enough for your business, we will swap it out at no CAPEX cost to your business.