Teams/Enterprise – Existing account with work email
You may have an existing LastPass personal/free account that is associated with your work/organisation email address. You might then receive an invitation to join a Teams/Enterprise account, and that invitation is sent to the same work email address as is already associated with your personal/free account.
You then need to make a choice, depending on your circumstances, as follows:
(Either) You store both personal and work things in your existing LastPass account:
In this case you probably want to change the email address associated with your existing LastPass personal/free account, so you can keep that separate from your new work/organisation Teams/Enterprise account. The steps you should take are:
- Do not accept the Teams/Enterprise invitation yet.
- Log into your existing personal/free account via your browser.
- Once you are in the vault, navigate to Account Settings.
- Change your Account Email to instead use a personal email access that you have access to.
- Hit Send Test Email to confirm this has worked correctly.
- Hit Update to save your changes.
- Ask the Teams/Enterprise administration to remove your previous invitation and send you a new one (to your work/organisation email address).
When you receive the new invitation, follow the steps at:
- I have an existing LastPass personal/free account and it is *not* associated with my work/organisation email address [CREATE LINK]
(Or) You only store work things in your existing LastPass account:
In this case you are probably happy for your existing LastPass account to *become* your work/organisation account, and to be subsumed into that Team/Enterprise vault. Your account will become subject to the policies defined for that Team/Enterprise, and when you leave the organisation you will also lose access to everything you previously had access to within that account.
You will still be able to create a separate LastPass personal/free account at any time, for personal use, and connect that into your Teams/Enterprise login in a way which remains accessible after you leave the organisation. The steps for this are covered in this article:
The steps for having your existing LastPass personal/free account *become* your new Teams/Enterprise account are as follows:
- In the invitation email, select option: “Use your existing LastPass account to join” and follow the link to “Activate Your LastPass Account”
- This will take you to your web browser. Click “Yes, add me!” to activate your teams account.
Once done you will be upgraded to a Teams account from a Free account, and you will see “Teams” or “Enterprise” under your account name at the top-right of the browser screen.
